We want you to love your zorvellar.store lamp. If something isn’t right, here’s how returns and refunds work.
Returns
You have 30 days from the delivery date to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.
How to Start a Return
Email [email protected] with your order number and reason for return. We’ll confirm the return address and next steps.
Damaged or Incorrect Items
If your lamp arrives damaged or you received the wrong item, contact us within 7 days of delivery with photos, and we’ll arrange a replacement or full refund at no extra cost to you.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.
Return Shipping
Unless the item arrived damaged or incorrect, the customer is responsible for return shipping costs.
Questions
Reach us any time at [email protected].